These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.magictrend.co.uk (the “Website”).
Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as you /customer /user/buyer) acknowledge and agree to accept these Terms and Conditions.
- Your item will be carefully packed and shipped via trackable international shipping
- Please make sure that your shipping address and phone number on your account is current and complete. We will not be responsible for incorrect or undeliverable addresses.
- The estimated of delivery time takes around 8~10 working days.Please understand that International post being handled by multiple postal services and customs agents, which is not the situation we can control.
Customers can cancel their order at anytime prior to shipping; please contact firstname.lastname@example.org However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
ORDER CANCELLATION-FOR PERSONALISED PRODUCT
Please check all information and customized content, after you submit it, customers will not have the right to cancel an order where the products has been made or customized specifically for you.
RETURN & REFUND
Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.
We Guarantee a complete refund or free exchange within 60 days after receiving the order in the following cases:
- Damaged in transit
Remember to check your package prior to signing for delivery! If the box looks damaged, refuse the package and contact us immediately.
- Incorrect part (the item you received is different than what was paid for)
If you receive an incorrect item, contact us immediately. We need pictures of the incorrect item and of the box it came in before sending out your replacement or refund.
- Defective or damaged part inside the box
If you receive a defective or damaged item, contact us immediately. We need pictures of the damaged item and of the box it came in before sending out your replacement or refund.
- Lost in transit
If your package is lost in transit, a replacement or refund will only be issued after a lost claim has been approved by the shipping company.
- Refunds will not be issued if the item is personalised item ( only if item is defective.)
RETURN POLICY FOR CLOTHING
When you receive the product, please check whether it has any damage. If so, kindly contact us immediately.
Before you wash the product, please read the care label and wash the product accordingly.
You could return the clothing products with our returns policy, your item(s) needs to be:
Please note, that due to technical processes used, it is imperative that each individual garment's washing instructions are adhered to exactly as stated on the care label.
Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier.
We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
Certain Products are excluded from this 14 day money back guarantee.
Those Products include (for example): food; perishable items; personalised products; or Products made to order as well as personalised Items. Earrings and Body Jewellery are also excluded.
These Products cannot be returned for a refund unless faulty.
Customer satisfaction is our number one priority.
All questions will be replied within 1 working day. There might be some delay during weekends and holidays.
Please contact us to resolve any problem BEFORE leaving neutral or negative feedback. We will do our best to satisfy each customer.