These Terms and Conditions describe the conditions applicable to your access, use of and shopping on the website https://www.magictrend.co.uk (the “Website”).
Please read these conditions carefully before visiting or shopping on the Website. By visiting or shopping on the Website you (referred to as you /customer /user/buyer) acknowledge and agree to accept these Terms and Conditions.
- Your item will be carefully packed and shipped via trackable international shipping
- Please make sure that your shipping address and phone number on your account is current and complete. We will not be responsible for incorrect or undeliverable addresses.
- The estimated of delivery time takes around 8~10 working days.Please understand that International post being handled by multiple postal services and customs agents, which is not the situation we can control.
Customers can cancel their order at anytime prior to shipping; please contact firstname.lastname@example.org However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.
RETURN & REFUND
Under the Consumer Rights Act 2015, consumers may be entitled to a refund, replacement, repair and/or compensation where goods are faulty or not as described.
We Guarantee a complete refund or free exchange within 60 days after receiving the order in the following cases:
- Damaged in transit
Remember to check your package prior to signing for delivery! If the box looks damaged, refuse the package and contact us immediately.
- Incorrect part (the item you received is different than what was paid for)
If you receive an incorrect item, contact us immediately. We need pictures of the incorrect item and of the box it came in before sending out your replacement or refund.
- Defective or damaged part inside the box
If you receive a defective or damaged item, contact us immediately. We need pictures of the damaged item and of the box it came in before sending out your replacement or refund.
- Lost in transit
If your package is lost in transit, a replacement or refund will only be issued after a lost claim has been approved by the shipping company.
- Refunds will not be issued if the item is personalised item ( only if item is defective.)
Customer satisfaction is our number one priority.
All questions will be replied within 1 working day. There might be some delay during weekends and holidays.
Please contact us to resolve any problem BEFORE leaving neutral or negative feedback. We will do our best to satisfy each customer.